The Automation Advantage - Boosting Efficiency & Client Experience
Upskill yourself by learning about Intelligent Automation, its key technology capabilities, how & where to start.
Learning Objectives
Understanding The Different Pieces of IA
Building the Case - Why IA is Imperative for Business Success
Understanding IA Jargon
The Evolution of IA & Best Vendors to Use
IA Case Study Video - Debit Card Dispute
Chapter Summary
What is RPA and Its Role in IA
What to Expect With RPA and How to Pick the "Right" Process for Automation
Application of RPA - Case Study Video
RPA Chapter Summary
What is AI and Its Most Critical Capabilities
Machine Learning (ML)
Artificial Intelligence + RPA Case Study Video
Artificial Intelligence Chapter Summary
What is Human-in-the-Loop?
Human-in-the-Loop Case Study Video
Human-In-The-Loop Chapter Summary
How to Pick the Right Process for IA
With over 20 years of business transformation, process management & automation experience, Sheila honed her skills at 3 General Electric Businesses – Plastics, Healthcare and Capital. As a member of GE’s senior leadership team she leveraged her deep experience in emerging technologies, data and voice of customer analytics to deliver business transformation strategies, reducing operational expenses and improving client retention. Sheila devised and implemented roadmaps that delivered growth in excess of $350 million, record customer satisfaction and productivity.
As the co-founder of ProcessArc and trusted partner of institutions around the globe, she has helped her clients discover their potential for growth and improved client experience by taking a deep look at business processes. A sample list of her clients include: Thomson Reuters, Charles Schwab, Northwestern Mutual, Ally Financial, Exact Sciences & US Bank.
Sheila holds an MBA from the University of Chicago and a BS in chemical engineering from the University of Waterloo. She has published a Lean Six Sigma book by McGraw-Hill. Authored whitepapers for Filene Research Institute and American Society for Quality (ASQ) on the topics of Business Transformation, Intelligent Automation and Operational Excellence. Sheila is a regular guest lecturer at UWM and Milwaukee School of Engineering for executive programs. She is GE Lean Six Sigma Master Black Belt certified.